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We are committed to ensuring customer satisfaction and strive to provide high-quality products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please review this policy carefully.
1. Eligibility for Refunds
1.1 Damaged or Defective Products Refunds are available for products that arrive damaged, defective, or are incorrect due to an error on our part. Please notify us within 7 days of receiving the product to be eligible for a refund.
1.2 Prescription Requirements Refunds cannot be issued if the product was ordered without a valid prescription when required. Ensure all prescriptions are accurate before placing an order.
1.3 Non-Refundable Items For safety and regulatory reasons, certain products are non-refundable:
- Opened or partially used items.
- Temperature-sensitive medications.
- Items explicitly marked as non-refundable at the time of purchase.
2. Refund Process
2.1 Initiating a Refund Request To request a refund, please contact our customer support team at [email protected]. Include the following information:
- Order number
- Reason for the refund
- Photographic evidence (if applicable)
2.2 Return Authorization If your refund request is approved, you may be required to return the product. We will provide you with a return authorization number and instructions for the return process.
2.3 Refund Approval and Processing Once the returned item is received and inspected, we will notify you of the refund approval status. Approved refunds will be processed within 7-10 business days to the original payment method.
3. Shipping and Handling Fees
Shipping and handling fees are non-refundable unless the return is due to an error on our part. If you return an item for other reasons, the cost of return shipping is your responsibility.
4. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, please contact our customer support team for assistance.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the updated policy on our website. We encourage you to review this policy periodically.